Recently I did some research on other countertop fabricators in Greater Toronto, for both natural stone and concrete countertops. It was easy to see that not everyone has the same dedication to service. The reason I did that research was a call I received from a company that wished to promote my business on the internet. That company, Rogers Outrank Engage, is building a website for consumers to use to find companies like mine. I was interested until the representative promised that " we will filter out any bad reviews while you are a paying customer". Be sure the reviews you see have not been filtered. I believe that Google and Homestars make that promise.
I urge you, before you buy anything which will be with you as long as your countertops, make sure the company you are dealing with is in it for the long haul!